DocuSign
DocuSign is the leading electronic signature and digital transaction management platform, enabling organizations to securely send, sign, and manage documents digitally with legally binding signatures and comprehensive audit trails.
Example Use Cases
Contract Automation
Automatically generate and send contracts, agreements, or NDAs for signature when new customers onboard, employees are hired, or deals close in your CRM.
Document Status Tracking
Monitor the signing status of important documents, send automated reminders to pending signers, and trigger workflows when all signatures are collected.
Approval Workflows
Route documents through multi-step approval processes with sequential or parallel signing orders, ensuring proper authorization before execution.
Document Archival
Automatically retrieve completed documents with all signatures and store them in your document management system or cloud storage with proper metadata.
Supported Actions
Envelope Management
- Create envelopes with documents
- Send envelopes for signature
- Update envelope recipients and routing
- Void or delete envelopes
- Retrieve envelope status and details
- List envelopes with filters
Document Operations
- Upload documents to envelopes
- Add signature and initial tabs
- Set text and date fields
- Retrieve signed documents
- Download envelope documents as PDF
- Apply document templates
Recipient Management
- Add signers and recipients
- Set signing order (sequential/parallel)
- Send reminder emails to signers
- Update recipient authentication settings
- Retrieve recipient signing status
Template & Workflow
- Create reusable document templates
- Apply templates to new envelopes
- Retrieve template details
- List available templates
- Configure workflow rules
Frequently Asked Questions
How does Durable handle DocuSign API rate limits?
Durable implements intelligent rate limiting and request batching to stay within DocuSign's hourly and daily API quotas. We monitor usage in real-time and queue operations with appropriate delays to ensure reliability.
Can I send documents to multiple signers?
Yes. Durable supports multiple recipients with configurable signing orders (sequential, parallel, or mixed), enabling complex approval workflows with different roles like signers, carbon copies, and in-person signers.
What document formats are supported?
DocuSign accepts PDF, Word documents, Excel spreadsheets, and most common file formats. Durable validates file types and sizes before upload and provides clear error messages for unsupported formats.
How are reminder notifications handled?
You can configure automatic reminder emails through DocuSign settings or trigger manual reminders programmatically. Durable enables custom reminder workflows based on elapsed time or external events.
What happens if a signer declines to sign?
DocuSign allows signers to decline documents with optional reasons. Durable can detect declined envelopes and trigger appropriate workflows like notifying stakeholders or initiating revision processes.
Can I retrieve the audit trail for signed documents?
Yes. DocuSign provides comprehensive audit trails showing all envelope events including views, signatures, IP addresses, and timestamps. Durable can retrieve and store these audit trails for compliance and record-keeping.
Ready to integrate DocuSign?
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