Zendesk
Zendesk is a customer service platform that provides ticketing, knowledge base management, and customer support automation tools with comprehensive API access.
Example Use Cases
Automated Ticket Routing
Automatically categorize and route support tickets to appropriate agents based on content analysis and customer priority levels.
Customer Organization Sync
Synchronize customer organizations between systems, maintain accurate account hierarchies, and track organizational relationships.
User Management Automation
Automatically create user records, update profiles, and maintain synchronized user data across Zendesk and other platforms.
Supported Actions
Ticket Operations
- Create new tickets
- Retrieve tickets by ID
- Update existing tickets
- Delete tickets by ID
- List all tickets
- Search tickets by filter criteria
- Count total tickets
Comment Operations
- Add comments to tickets
- Search comments by criteria
Organization Operations
- Create new organizations
- Retrieve organizations by ID
- Update existing organizations
- Delete organizations by ID
- List all organizations
- Search organizations by filter criteria
- Count total organizations
User Operations
- Create new users
- Retrieve users by ID
- Update existing users
- Delete users by ID
- List all users
- Search users by filter criteria
- Count total users
Frequently Asked Questions
How does Zendesk integration ensure SLA compliance?
Durable monitors ticket SLAs in real-time, automatically escalates tickets approaching deadlines, and provides alerts to ensure compliance with your customer service commitments.
Can I search across all object types?
Yes! All major object types (tickets, organizations, users, comments) support criteria-based searching, enabling complex queries to find exactly what you need.
How are organizations and users related?
Users can be associated with organizations, maintaining proper customer-account relationships. Durable supports creating and updating these relationships through the API.
What counting capabilities are available?
You can retrieve total counts for tickets, organizations, and users, useful for reporting, dashboards, and monitoring support volumes.
How are comments managed on tickets?
Comments can be added to tickets and searched by criteria. All comments maintain proper attribution and timestamps for complete audit trails.
Ready to integrate Zendesk?
Get started with Durable's autonomous integration platform and connect Zendesk to your workflows.
Book a Demo